Frequently Asked Questions

FAQs (Frequently Asked Questions):

Synapse Wellness Service is a program designed to help people navigate through social and emotional problems, improve their quality of life, enhance performance and productivity and help them lead happier lives.
The Synapse Employee Wellbeing program is provided by organizations as part of their commitment to promoting employee health and wellbeing.
The Student Wellness Program is a counseling and support service for youths facing challenges in the school or at home.
We also provide training and skills development, lifestyle coaching, legal and financial advice, support for quitting, crisis intervention support, grief counseling and human resource consultancy.
The website provides access to an online chat with the counselors using your log in details. You can also access the wellness toolkits and resources, including online assessments and webinars.
Synapse Wellness Service is paid by your organization or school. For private subscription, please click the “Join Us” button below.
Our confidential counseling service is available 24/7 to help our clients improve their mental health. We help people identify and manage stressors in their personal lives, workplace, schools and homes before they lead to serious issues.
The program is tailored to suit the needs of your organization.
* Psychologists
* Counselors
* Financial Advisers
* Legal Experts
• Cost Effectiveness: SWP is cost effective as it offers reduced medical costs by preventing illnesses.
• Wellness and Prevention Model: the SWP focuses more on the wellness and prevention model; this enables organizations and schools to identify and deal with psycho-social issues before they lead to severe mental health challenges.
• Confidentiality: the SWP is highly confidential; therefore our client do not have to worry about stigma.
• Training and Skill Building: Trainings are designed and implemented to cover stress and emotions management, work/life balance and integration courses, life and leadership coaching, among others. These training programs are tailored to suit your organizational needs.
EWP services are available to all employees of organizations and students of schools who have subscribed to the service.
Employees can access the Synapse Wellbeing Program by calling the hotlines provided when they subscribe to the service or by logging on to the website to chat with the counselor.
At Synapse Services we maintain strong industry service standards and professionalism, with a full range of locally and internationally trained mental health and occupational health professionals who provide holistic and evidence based wellness programs for individuals, families, organizations and communities.
Our services are being provided by a multidisciplinary team of Counselors, Clinical Psychologists, Industrial and Organizational Psychologists, Financial Advisers and Legal Experts.
Please call the SWP if you are experiencing any of these issues:
• You know you have a problem but you don’t know where to access help
• You get pressured by your friends to do what you do not want to do
• Your work performance is consistently dropping
• You feel stressed out or burdened
• You worry so much about a problem
• You have to use drugs or alcohol to be able to function
• You are tardy and not meeting up with your work requirements
The EWP offers unlimited telephone counselling service and online consultation, accessible 24/7.
All contact between you and Synapse Wellness is held strictly confidential. Information shared with a consultant will not be disclosed to anyone without your written permission unless there is direct threat of physical harm to you or someone else.
Under no circumstances will our records become part of your personnel file at work or your student report file in school. No reports are made except aggregate utilization reports or statistics that do not identify individuals.
We cater to the wellness needs of a broad range of clients including:
1) Hospitals and health centres
2) Organizations (Employees and Employers)
3) Faith communities (Churches and Mosques)
4) Families
5) Schools/Universities
6) Sports Organizations
7) Law enforcement/first responders
8) Nursing home staff
9) Mental health authorities
10) Policymakers
11) Service providers
Yes, we have bespoke packages for individuals. Our family pack caters for the husband, wife and their dependent. Families who subscribe to this package can have family sessions, marital therapy sessions and the children can use the Student Wellness Program. We also have packages for individuals.
Our website- www.synapseewp.org provides resources for identification of signs of stress or depression in self or others. We also train supervisors and managers on early identification of issues among employees.
The Synapse Wellness Program collects baseline data of your employees and workplace issues at the time of subscription and evaluates the outcomes of our counselling programs and interventions monthly and quarterly. We present usage statistics to you and also provide data on the issues that the EWP has helped your organization to solve. The Student Wellness Program provides the same outcome evaluation.

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